Important security updates and password resets

Your information security is extremely important, so we’re really sorry to share recently been part of the damage, we in North America account information.

We know: being accessed user name, email address, salted password hashes, and some first and last name. This means that the password file is unreadable, but the players can be easily guessed passwords are vulnerable to account theft.

In addition, we are investigating, from 2011 to about 120,000 transaction records, which includes credit card numbers have been accessed hashed and salted. Since since July 2011, payment systems involved in these records have not been used for this type of payment card information is not collected then the system from any riots. We are taking appropriate action, notification, and protect the affected players. We will present these players through contact with their account, to remind them of the e-mail address. Our investigation is ongoing, we will take all necessary measures to protect the players.

If you have any questions or concerns, please do not hesitate to consult the player supports the knowledge base or reach direct playback support.

Measures to make the security of your account in the next 24 hours, we will ask the players in North America to change their account passwords harder to guess who is stronger. At times like this, you will be automatically prompted when you try to change your password to log into the game. If you like, please click here to change your password immediately.

In addition, currently under development in the new security features, including:

Verification: All new registration and account changes will require a valid e-mail address (We will also require all existing players to provide a valid e-mail address) related.
Two-factor authentication: change your account email or password via email or SMS will require verification.

To this situation, we are genuinely sorry. Inconvenience, we apologize and will continue to focus on the future of account security.

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